How to request a refund for a ticket, course or bundle
You can request a refund up to 7 days after purchase, counted in exact hours (7 × 24 hours from the approved payment). For tickets, the automatic refund also ends when the event starts, whichever comes first.
- Where: the Request a refund button shows up on the ticket (My tickets), in My orders and, for a course or bundle, in My courses. After the deadline, the button disappears.
- How: click Request a refund, choose the tickets (for a course or bundle, the whole order) and confirm. It is recorded as "Refund requested on MM/DD/YYYY at HH:MM" (Brasília time), and you see this record on the ticket and on the order.
- Automatic: nobody needs to approve it. The refund goes back right away through the same payment method, and you also see "Refunded on MM/DD/YYYY at HH:MM" once it's confirmed.
- How much: everything you paid, including the Vibeland fee and any card interest.
- After the refund: the ticket stops working right away; access to the course ends when the refund is confirmed. You get an email.
- Boleto: the money goes back by Pix, to a key in the same CPF used for the purchase, sent by the Vibeland team. Until the Pix goes out, you see Refund in progress.
- Card: the amount may take up to 60 days to show up on your statement.
- Has the event started? If you're still within 7 days of purchase, the button becomes Request a refund (reviewed after the event): you send a request and the Vibeland team reviews it after the event and replies by email. Meanwhile, your ticket is still valid.
Event canceled? The refund is automatic, no need to ask. Date or venue changed? You have 15 days to request it. See the Sales and refund policy.